Forest River RV is North America's largest manufacturer of travel trailers, destination caravans, and toy haulers. The Forest River product line includes many models and floor plans. It is ideal for anyone who loves the outdoors. They are also well-known for producing high-quality, affordable products.
Forest River was founded in 1996. Warren Buffet is now the owner. It is a Berkshire Hathaway affiliate, the world's largest investor conglomerate. The company manufactures utility trailers, trucks, trailers, boats, and pontoons in addition to recreational vehicles.
The company's original models were fifth wheels, travel trailers, and pop-up tent campers. The company's first production of Class A Motorhomes was in 1998. Dynamax Corporation, which was acquired in 2011, was also purchased by the company. The new acquisition expanded its lineup to include luxury motorhomes. It introduced the Trifecta pontoon range in 2016.
Although Forest River has gained a reputation for excellent value for money, many customers complain that its after-sales service is poor. A number of complaints focused on issues with the company’s build quality. They complained of plumbing issues and other problems. The company was also accused in trademark infringement.
While the company claims to offer an initial one-year warranty on all models, this is only for the original purchaser. This means that if you purchased a model at a Forest River dealer, the warranty can't be transferred to you home. This can be frustrating if you are trying to get service outside of the dealership.
During the past few years, the company has been involved in a few lawsuits. A criminal deception case has been filed against the company. The company's website holds an A+ rating with the Better Business Bureau. However, the BBB does not have any certification regarding the company’s integrity. Forest River has actually received less than 250 complaints in the past three years.
Forest River isn’t alone in receiving awards. Thor, Heartland Keystone and Grand Design were all recognized for their outstanding customer service and products. These manufacturers all received at least 3.5 stars. However, no RV manufacturer has achieved the 5.0 star mark.
While the build quality of Forest River RVs is average, they do have a wide selection of models, floor plans, and features. The majority of models include a one year warranty. This makes them attractive for those who are looking for a new RV. These RVs are also very competitively priced.
Although many Forest River RV owners complain about after-sales service issues, it doesn't have to be that way. Your problems will likely be solved quickly and efficiently as long as you maintain good relationships with your local dealer. You should be alert for potential repairs or maintenance issues as soon you notice them.